Ticketing on VenueScout covers the whole path from an event page to the door. This guide describes what each step does.
Set up the event
Create an event and add ticket types with a quota each. You can add promo codes. The ticket picker shows the booking fee as its own line, with the total, before the buyer pays.
How a buyer pays
The buyer picks tickets and pays with M-Pesa: an STK push goes to their phone and they confirm with their PIN. VenueScout waits for the payment result and only then issues tickets.
- Demo payments: M-Pesa runs in simulate mode, so no real money moves.
- In simulate mode the push is confirmed after about four seconds and no money moves. Sandbox and production modes use Safaricom's Daraja API, with a callback to confirm the payment.
- Demo payments: card payment is a simulation, so no real money moves.
Tickets with QR codes
Each paid ticket has its own QR code, shown on the order page and on a page for the single ticket.
Reserved seats
For venues modelled in Event Map by VenueScout, event pages embed the 3D seat map. The Event Map seat map opens view-only on VenueScout today; seat sales through it are coming. When seat sales are connected, VenueScout stays the source of truth for payment: the map is told a sale is paid only after the payment succeeded.
At the door
Door staff open the check-in page on a phone, scan the QR code with the camera or type the code, and see whether the ticket is admitted, already in, unknown or not valid. After the event you can download the attendee list as a CSV.
What it costs
Each paid ticket carries a booking fee, added at checkout. See pricing for the current rates. Illustrative rates, confirmed before launch.
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